SHIPPING POLICY
We use India Post for all our shipments. Speed Post service is used for lighter seeds-only shipments, and Parcel service is used for shipments above 500g. India Post is the most viable option for us given our rural location. Most shipments across India take 5-7 business days.
Orders are usually dispatched twice a week:
Monday ( for orders received Thu, Fri, Sat and Sun )
Thursday ( for orders received Mon, Tue, Wed )
We will notify you about any further delay in case we are traveling or away during the holiday season. Therefore please allow reasonable time for your order to arrive.
Shipping Rates Table:
- 0-1kg – Rs.50 (Flat Rate for all Seed orders)
- 1.1 – 2kg – Rs.100
- 2.1 – 3kg – Rs.150
- 3.1 – 4kg – Rs.200
- 4.1 – 5kg – Rs.250
- 5.1 – 6kg – Rs.300
- 6.1 – 7kg – Rs.350
- 7.1 – 8kg – Rs.400
- 8.1 – 9kg – Rs.450
- 9.1 – 10kg – Rs.500
- and so on…
RETURN POLICY
We do not accept any returns of our products in the Farm Store. We will replace or refund for items only if we sent you the wrong item, or the packet is completely damaged in postal transit. Photo proof in a timely manner is required in this situation.
Groceries and Dried Herbs have the shelf life of what is mentioned in the packet. How fresh it stays depends on how you store it. The ground rule is to store them in a cool, dry place.
Seeds:
We will replace or refund seed packets only if the following conditions are NOT met:
• Seed packets will arrive intact with no damage and the correct varieties of seeds are sent in the package.
• Seeds are expected to germinate at reasonable rates – check germination information before purchase. (Refunds will only be processed if there is a complete sudden crop failure across several orders. Individual germination complaints will not be accepted. Seeds need to be stored in a cool dry place. Humid and bright light conditions reduce the overall viability.)
• Seeds are also guaranteed to grow true to type as declared on the website.
We are in no way responsible for crop failures, local germination issues, pests & disease, floods, drought, and acts of God.
PRIVACY POLICY
This Privacy Policy governs the manner in which Yarroway Farm collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.yarrowayfarm.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Yarroway Farm.
PRIVACY & SECURITY STATEMENT
We have done everything possible to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features, and confidentiality.
SECURE SHOPPING
Orders placed on our site are encrypted with SSL technology. The secure server software (SSL) encrypts all information you input before it is sent to us. This technology can be trusted to send and receive information securely via the Internet. In order for SSL security to work you must use a SSL-enabled browser.
ONLINE PRIVACY
Yarroway Farm takes great pride in having you as a customer and we will ensure your privacy as a customer. The Yarroway Farm website does not record any personal information during your visit to our site. We do not sell or exchange names or any other information about our customers with third parties. We only collect information that is provided by the customer for the online purchase of goods and services. We collect this information only when you place an order. We log your IP address, which is used for customer support, system administration and problem solving on the website. We also allow the customer to create an online profile using email and password, where customers can track orders and maintain billing and shipping information. You can modify your personal information at any time by logging into your account.